Thursday, December 3, 2015

Frequently Asked Questions (Part II) - Yamaha MusicSoft

Hot on the heels of our post earlier this week, we wanted to include some additional FAQ’s from our own Yamaha MusicSoft website

Below you’ll find the top questions and answers by category.

Printable Sheet Music

Q: Why can't I see any of the Yamaha MusicSoft sheet music on your site?
A: To view the Printable Sheet Music products on our site, you’ll need to download and install the free Sibelius Scorch plug-in. If you still can't see the music, uninstall Scorch, restart your computer, and then re-install again.

If you use more than one browser, (e.g. Internet Explorer and Chrome) you may need to install Scorch in each browser’s plug-in folder individually.

Q: Why can I only hear the first 30 seconds of the piece?
A: Due to copyright restrictions, we are only allowed to play the first 30 seconds of any copyrighted piece of music.

Q: Why can't I transpose this song?
A: Some Printable Sheet Music products do not include the transposition feature. If a piece of music can be transposed, it will have a transpose icon in the Scorch toolbar. If the icon does not appear, then the music cannot be transposed.

Transposition possible:

Transposition not available:

Yamaha Expansion Manager

Q: What is Yamaha Expansion Manager?
A: Yamaha Expansion Manager is a free computer application that enables users to install and manage content as well as transfer wirelessly or via USB to a Tyros 5 or PSR-S/A-3000 series Arranger Workstations.

Q: Where do I get the Yamaha Expansion Manager PC Desktop application?
A: Get the PC version here and the Mac version here, then follow the step by step Quick Start guide

Q: How do I use Yamaha Expansion Manager?
A: Follow the step by step Quick Start guide to get started. For more detail, see the Yamaha Expansion Manager user manual:

Downloads & Transfers

Q: How do I obtain my purchased item(s)?
A: For downloadable items: After purchase, or from the Redownload Items page in My Account, download your file(s).

Directions for using your download are specific to the product you purchased and (sometimes) the instrument model you purchased them for. To see a full set of directions, select the product type you purchased:

Still Can't Get Your Item? If you feel that you have correctly followed all of the steps and are still unable to obtain your item, please contact us with complete details, including the model number of your piano or keyboard. 

Q: My order was not successfully completed, what should I do?
A: If you receive a message that Yamaha MusicSoft is unable to process your order, please contact us through our website here. We will ensure that your order is processed as quickly as possible.

My Account

Q: What do I do if I forget my password?
A: If you have trouble remembering your account password, please click here to request your password to be sent to your registered e-mail address.

Q: I don't have an account. Where can I register to make purchases?
A: Complete Registration Information to create your Yamaha MusicSoft account.

For a more comprehensive FAQ, please check out the FAQ section on the Yamaha MusicSoft website.

If you still have questions, feel free to leave a comment here on the blog.

Happy Holidays from the Yamaha MusicSoft Team!